Sale Conditions

*Customers are responsible for arranging their own return shipping.

*Refunds are not offered on sale items or items purchased using a discount code as part of a sale promotion, all discounted items are considered final sale.  Orders placed with the incorrect shipping method selected in the checkout will be cancelled and a full refund will be processed back onto the original method of payment.

Returns Process

We offer returns and exchanges on full-priced merchandise, returned in original condition, with all tags still attached. Garments must not have been worn or washed and intention of return must be made within 5 business days of receiving the item. Requests made after the time will not be accepted.

Please follow our returns process below:

  1. Email info@masonwylde.com.au with your order number, within 5 days of the date of delivery, indicating that you would like to return for a refund.

  2. You will receive an email response with request to return your item to the boutique

Shipping Information

We offer same day dispatch for all fashion and lifestyle pieces.

All MASON WYLDE pieces are crafted by hand. The team do our best to dispatch all orders within 24 hours of your order being placed. Please expect slightly longer dispatch and shipping times during peak periods. If you have any questions please don't hesitate to get in touch with our Customer Care team.

  • Shipping for Australian orders is a flat rate of $12.00.

  • Selected Homewares are listed as Heavy/Fragile & are shipped domestically via TNT for a nationwide flat rate of $40.00. Select Standard Delivery | Direct Freight Heavy Item in the checkout. Orders with the incorrect shipping method will be refunded.

  • Selected Furniture pieces are sent via TNT for a flat rate of $150 - simply select ‘Heavy Freight’ in the checkout. Orders with the incorrect shipping method will be refunded.

Damaged Items

Whilst the team do our best to package each piece according to it’s specific needs unfortunately this can happen from time-to-time. If an item arrives damaged, please contact our Customer Care team to submit a damaged goods claim. This claim is to be lodged within 24 hours of receiving the item/s.

How To Lodge A Damaged Goods Claim

Email our Customer Care team with the following information:

  • Order Number

  • Items damaged 

  • Supporting images of the damaged box and item

A member from the customer care team will get back to you within 24 hours. Please note that all claims are handled on a case-by-case bases.